If you have a question, concern, or need while visiting Discovery World, you can get assistance by visiting the Admissions Desk or by finding a staff member wearing a top marked with our logo.
Visitor Assistance
- Building Maps – Find a Discovery World map using the links below.
- Family/Companion Restroom – An all-gender family/companion restroom is located on the 1st floor near the Admissions Desk. An adult-weight lift table and height-adjusting sink are available in this restroom.
- Parent’s Room – To access a private location for nursing mothers or anyone who needs a private space, please inquire at the Admissions Desk.
Transportation
- Visitor drop-off and pick-up is allowed at Discovery World’s main entrance.
- In our underground parking garage, 6 accessible parking spaces are located near the main elevator. The garage’s height limit is 6 ft, 8 in.
- To learn more about public transportation options and MCTS accessibility, visit the Milwaukee County Transit System website, Ride MCTS.
Mobility
- Discovery World has a limited number of wheelchairs (including a bariatric wheelchair) and strollers available for guests to use.
- Wheelchairs and strollers are available to guests on a first-come, first-serve basis. There is no charge to rent.
- To rent a wheelchair or stroller, please speak with staff at the Admissions Desk. An ID is required to check one out.
Service Animals
- Service animals are permitted in Discovery World.
- Live animals other than trained service animals or as authorized for Discovery World Special Events are not allowed to be brought in by guests.
Sensory Resources
Discovery World has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests:
- KultureCity® App – Download the KultureCity® App to get our social story to help you further with your visit to Discovery World.
- KultureCity® Sensory Bags – KultureCity® Sensory Bags containing special KultureCity® VIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout at no cost. Please speak with staff at the Admissions Desk to checkout a Sensory Bag. An ID is required to check one out.
Quiet Areas – Quiet areas are located near the BIG exhibit on the 2nd floor of the Tech Side of our building and near the Upper Mezzanine restrooms on the Aqua Side of our building.
Headphone Zones – Headphone zones (loud areas) are located at the Power On! exhibit and the Great Lakes Future exhibit.
Medical and Emergency Assistance
- In the event of a medical emergency, please notify the nearest staff member for assistance.
- One external defibrillator (AED) is located on the Promenade of Discovery World and another can be found at the Reiman Aquarium Touch Tank.
